If you were notified more than 14 days before your original scheduled departure date. Request EU compensation by filling out our online form When you're not entitled to EU compensation If your flight is canceled due to reason within our control you may be entitled to compensation in line with EU Regulation 261 / 2004 You are also entitled to two phone calls or to send two emails. Expenses for hotel rooms and transport must be reasonable. You are also entitled to transport between the airport and the place of accommodation. If you need accommodation (and cannot reasonably return home), you are entitled to a hotel room when an overnight stay for one or more nights becomes necessary or when a longer stay than the one you planned becomes necessary. Expenses for meals and non-alcoholic beverages must be reasonable. If your departure is delayed by more than 2 hours, you are entitled to meals and non-alcoholic beverages in reasonable proportion to the waiting time. If you booked your trip through a travel agent / online travel agent, we recommend you contact them for assistance or apply for a refund online For more information on the rules that apply, see EU passenger rights You are then entitled to a full refund for the return journey as well, provided that both journeys are part of the same booking. This also applies to the part of the journey that is not affected, for example if the outbound journey is canceled but not the return journey. You are entitled to a full refund of the full ticket price within 7 days if you decide not to travel. You are entitled to a full refund of your unused ticket if you decide not to travel. If you booked your trip through a travel agent / online travel agent, we recommend you contact them for assistance. If you don't accept the proposed travel option, please contact SAS Customer Service If our rebooking option doesn't suit you, you can rebook your flight under equivalent conditions of transport to an other date at your convenience. If the new flight suits you, you don't need to do anything to accept the new flight option except to inform anyone else traveling with you. You will get a notification when the rebooking is completed. We will do our utmost to rebook you on the next available flight under equivalent transport conditions. SAS starts the rebooking process immediately when a flight is canceled. You can review the contact details and your trip in My Bookings Your three options when your flight has been canceled by SAS 1. Therefore, it's important that you ensure that the contact details are up to date for all passengers traveling with you. We'll inform you as soon as possible by text message and/or email using the contact details you've provided in your booking.
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